Larch & Linden Fine Gardens

Proudly serving Oakville, Burlington and Surrounding areas!

Privacy Policy

PRIVACY AND DATA

Online Privacy Statement

Larch & Linden Fine Gardens (the “Company,” “we”, or “Larch & Linden Fine Gardens“) respects the privacy of its customers and of users of and visitors to its website.  This Privacy Statement explains how Larch & Linden Fine Gardens collects, uses and discloses “Personal Information” (as defined below) via its website and other services (collectively, “Services”). By using our Services, you consent to this Statement.  If you do not agree with all the items in this Statement, you must not use our Services.  If you have additional questions, please contact us at info@larchandlinden.com. 

1. Types of Information & Data We Collect

Larch & Linden Fine Gardens collects “Personal Information,” which is information about you that is personally identifiable to you. It may also include other information about you that we may tie to Personal Information. Larch & Linden Fine Gardens collects the following types of Personal Information when you initiate transactions with us:

We may collect various types of information, including but not limited to:

  • Personal Information: This may include your name, email address, phone number, mailing, home or business address, and payment information when you interact with our services.
  • Usage Data: We may collect information about how you interact with our website or mobile applications, such as your IP address, device information, browser type, and pages you visit.
  • Location Information: We may collect location data when you use our services, provided you grant us permission to do so.
  • Social Media Information: if you choose to write a review, with your consent, we may choose to display it on our website as an embedded link from the website that you left the review on.
  • Relationship Information: that helps us understand who you are and what you want in order to offer you products and services that may interest you.
  • Transaction Information: about how you interact with Larch & Linden Fine Gardens and our Services, including service inquiries and customer accounts. 

2. How Larch & Linden Fine Gardens Collects Information & Data

Directly From You:

We collect Personal Information directly from you when you submit it to us, such as when you make a purchase, fill out our contact forms, use our Services, submit a request for service, information or support.

From Our Services:

We use cookies and other technological tools to collect information about your computer and your use of our Services.  We treat this information as Personal Information when it is associated with your Contact Information.  For more information about cookies and other technologies, please see the section Cookies and Similar Collection Technologies below.

3. How Larch & Linden Fine Gardens Uses Information & Data (the “Purposes”)

Larch & Linden Fine Gardens uses Personal Information for a variety of purposes, including:

  • Scheduling Jobs, Quoting, Invoicing and issuing receipts;
  • To complete a sale or transaction;
  • Customer Service and Support: to fulfill requests for services and resolution of customer complaints or concerns;
  • Marketing: to provide you with communications and offers for products and services from Larch & Linden Fine Gardens, including offers based on your interests, prior purchases, personal and business characteristics and location;
  • Promotional Events: to administer promotional events;
  • Eligibility: to determine if you are eligible for certain products, services or offers.
  • Communications: to provide you with information that may be of interest, such as Larch & Linden Fine Gardens news letters, marketing e-mails, catalogs, announcements, reminders, and technical service bulletins; and
  • Manage Our Everyday Business Needs: such as regulatory changes, contract management, book keeping, administration of the Services, web-forum management, order or contract fulfillment, analytics, fraud prevention, reporting and legal compliance.

4. Disclosure of Personal Information

We limit our sharing of Personal Information as follows:

  • Service Providers: We may share your data with third-party service providers who assist us in delivering our services, such as payment processing, customer support, and data analytics. We are careful to choose service providers that comply with the required privacy standards.
  • Marketing: With your consent, we may share your information with third parties for marketing purposes. You can opt out of such communications at any time.
  • We may disclose Personal Information where needed to effect the sale or transfer of business assets, to enforce our rights, protect our property, protect the rights, property or safety of others, or as needed to support external auditing, and compliance functions. We will also disclose Personal Information when required to do so by law, such as in response to a subpoena, including to law enforcement agencies and courts.

Please note that we may also disclose information and data about you that is not Personal Information. For example, we may publish reports that contain aggregated and statistical data about our customers.

5. Cookies and Similar Collection Technologies

When you visit our website, we may collect certain information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons.  We collect many different types of information from cookies and other technologies. For example, we may collect information about the device you use to access our website, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also may record the IP address of the device you use to connect to the Internet. We may also collect information about the website you were visiting before you came to Larch & Linden Fine Gardens and the website you visit after you leave our site.

In many cases, the information we collect using cookies and other tools is only used in a non-identifiable way, without reference to Personal Information. For example, we use information we collect about website users to optimize our websites and to understand website traffic patterns.

In some cases, we do associate the information we collect using cookies and other technology with your Personal Information. This Statement governs how we use all of this information when we associate it with your Personal Information.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled that make your site experience more efficient and may not function properly.

Larch & Linden Fine Gardens may utilize third party advertising and analytics companies to perform tracking and reporting functions for our web processing. These companies may place cookies on your computer so that they can display targeted advertisements to you. These third party advertising and analytics companies should not collect Personal Information in this process, and we do not give Personal Information to them as part of this process. You can opt out by visiting the Network Advertising Initiative Opt Out page for companies that participate in the program.

6. Your Choices

You can limit the information you provide to Larch & Linden Fine Gardens. You can also limit the communications that Larch & Linden Fine Gardens sends to you. To opt-out of marketing emails, you can visit our website and communicate your choice to the relevant privacy contact. Alternatively, you may opt-out of receiving future marketing emails by clicking “unsubscribe” at the bottom of marketing emails we send you.

Please note that even if you opt-out of receiving marketing material, we may still need to contact you with important Transactional Information about your account. For example, even if you opt-out of marketing emails, we may still send you a confirmation when you register with our Services, notify you of changes to this Statement or send product safety or recall communications.

You can manage cookie preferences and opt-out of having cookies and other similar collection technologies used by adjusting the settings on your browser or interface. You can manage how your mobile device and mobile browser share location information with Larch & Linden Fine Gardens, as well as how your mobile browser handles cookies and related technologies by adjusting your mobile device privacy and security settings.

To learn more about cookies and how to protect your privacy: https://www.priv.gc.ca/en/privacy-topics/technology/online-privacy-tracking-cookies/cookies/02_05_d_49/ 

If you have any questions about your choices, please contact us via email to info@larchandlinden.com. You can also write us at the address in the Contact section below. If you send us a letter, please provide your name, address, email address, and information about the communications that you do not want to receive.

7. Access and Correction

Larch & Linden Fine Gardens complies with applicable law regarding your ability to access, correct and delete your Personal Information. If you have a Jobber client hub account, you may be able to log into your account to access and update certain information you provided to us.  If you need assistance updating or deleting your Personal Information, please contact us via the contact information at the end of this policy. In some cases we are required by law to retain you personal information to comply with legal requirements and/or auditing purposes, such as information contained on invoices and receipts.

8. Retention:

We will retain Your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable
 laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our
 Service, or We are legally obligated to retain this data for longer time periods.

9. Information & Data Security

Larch & Linden Fine Gardens uses various controls that are designed to reasonably safeguard Personal Information, such as SSL certificates, encrypted transmission and access-controlled storage.  Even so, technical mistakes are possible.  No service provider, including Larch & Linden Fine Gardens, can fully eliminate security risks associated with Personal Information.

10. Transfer of Information & Data to Other Countries

The Company is headquartered in Canada. Personal Information may be accessed by or transferred within Canada or to data processors elsewhere in the world for the Purposes described in this Privacy Statement. When we access or transfer Personal Information, we do so in compliance with applicable law.  Our website is hosted by platforms that comply with PIPEDA standards. Additionally, we take steps to protect the privacy and security of Personal Information, regardless of where it is processed or stored. 

11. Privacy Policies of Third Parties

This Privacy Statement only addresses the use and disclosure of information and data by Larch & Linden Fine Gardens. Other websites that direct you to this website or may be accessible through this website have their own privacy policies and practices. We encourage you to familiarize yourself with the privacy statements provided by all third parties prior to providing them with information or taking advantage of an offer or promotion.

12. Job Applicants

If you have applied for employment with Larch & Linden Fine Gardens, the Personal Information submitted with your job application will be used for recruitment and other internal human resources purposes and, if applicable, may be shared with third party service providers engaged by us to assist us with employment and background check matters.

13. Changes to this Privacy Statement

From time to time, we may update this Privacy Statement to reflect new or different privacy practices. We may place a notice on our homepage when we make material changes to this Privacy Statement. We may also notify you about the change by sending a notice to you. 

14. How to Contact Us

Please contact us if you have any questions or comments about our privacy practices or this Privacy Statement. You can reach us online at info@larchandlinden.com. You can also reach us via mail directed to:

Larch & Linden Fine Gardens

453 Sandlewood Rd,

Oakville, ON

Canada

L6L 3S3

Privacy Officer: Dawid Burger (owner)

E-mail: info@larchandlinden.com

Phone: 778-822-0583

LAST REVISED: November 12, 2024